The St Helena Government (SHG) initiated a ‘live’ service delivery survey in 2021 to determine customer satisfaction with SHG-provided services. Customers can rate their satisfaction with 24 services, including waste management, communication, and road maintenance, using this user-friendly survey. They are also invited to submit comments on how specific services might be improved.
The respective portfolios offering the services receive a summary of the survey findings and provide feedback. These portfolios consider possible steps to enhance the provided services.
Infographics detailing comments and feedback received regarding the Environment, Natural Resources and Planning Portfolio and Health and Social Care Portfolio were recently released. To relaunch and remind the public of this ongoing survey, an infographic detailing recent comments on each SHG portfolio and implemented measures has been attached.
The Service Delivery Survey is available on the SHG Website, in the Public Library, and at the Post and Customer Services Centre in Jamestown. Alternatively, it can be completed online via www.surveymonkey.co.uk/r/SHG-Services.
Hard copies of completed surveys can be sent to Information and Research Support Officer Linda Benjamin at the Castle, Jamestown, or via email through linda.benjamin@sainthelena.gov.sh.
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